Terms of Use

Version 1.1, 2 October 2026.

1. Who we are

The prnt app belongs to the Konica Minolta Digital Photo Centre. Seller and service provider:

• [Sole proprietor name or company name]
• [Tax ID / EDRPOU code]
• Registered address: [address]
• Photo centre: 1 Pecherska Square, Kyiv
• Phone: +380 68 338 66 18, +380 44 280 30 65
• Email: foto-konika@ukr.net
• Website: prnt.photos

These Terms are a public offer. By ticking the box at checkout you accept these Terms and the Privacy Policy.

2. What we do

Photo printing, document printing, ID photos (printed set or digital file), lamination and other services listed in the app. Delivery by Nova Poshta (branch, parcel locker, courier) or pickup at the photo centre.

3. Orders and prices

• Prices are in UAH. Nova Poshta delivery is charged separately at the carrier's rates and is shown before you confirm.
• If an order contains a service priced "from", an operator first tells you the final amount. Payment and production start only after that.
• The contract is concluded when you pay by card or, for cash on pickup, when we confirm the order in the app.
• Urgent printing costs more; the price is shown before payment.

4. Your files

• Before printing, the app crops or fits each photo to the proportions of the chosen size, exactly as shown in the preview. We make no other changes unless you order a separate service (for example, ID photo retouching).
• Print quality depends on file resolution. If a file is too small for the chosen size, the app warns you before payment. If you choose to print anyway, flaws caused by the file itself are not a print defect.
• You confirm that you have the right to print the uploaded material and that it does not infringe anyone's rights.
• We may refuse to print unlawful material. If the order is already paid, we refund it in full.

5. ID photos

• An operator checks every photo against the technical requirements of the chosen format (size, background, head position). If it does not fit, we ask you to replace it at no extra cost.
• Acceptance is decided by the authority issuing the document. We guarantee compliance with the published format requirements, but cannot guarantee the authority's decision.
• If a photo is rejected because of our error in format or printing, we fix it free of charge or refund you.

6. Payment

• Online — by bank card, Apple Pay or Google Pay through monobank. Card details are processed by the bank and never stored in the app.
• Cash — only for pickup at the photo centre.
• Receipts are issued as required by Ukrainian law.

7. Delivery and pickup

• Delivery is handled by Nova Poshta; delivery times are set by the carrier and start once we hand over the parcel.
• We notify you in the app when your order is ready for pickup. It is held at the photo centre for 14 days; call us if you need longer.
• Please check your order on receipt — it is the easiest way to sort out any issue straight away.

8. Cancellation

• An unpaid order can be cancelled in the app.
• A paid order can be cancelled by calling the photo centre until it is handed over to you. If printing has not started, we refund the full amount; if it has, we refund the amount minus the cost of work already done (Art. 867 of the Civil Code of Ukraine).

9. Returns

• Correctly printed items are not returnable. Photos, documents, ID photos, laminated sheets and other items are made from your own files and cannot be sold to anyone else, so the 14-day right of withdrawal from a distance contract does not apply (Art. 13(5)(3) of the Law of Ukraine "On Consumer Rights Protection").
• We fix defects. If we printed poorly (streaks, stains, wrong colours or format, damage, wrong size or quantity), you are entitled to a free reprint, a price reduction or a refund — your choice (Art. 10 of the same Law).
• Write or call us and attach a photo of the problem. The sooner you contact us, the faster we can help — but your rights are not limited by a deadline in these Terms; they apply within the limits set by law.
• Refunds go back to the original payment method within 7 days of agreeing the refund. Card refunds may take a few more days depending on your bank.

10. Liability

We are responsible for print quality and for your order until it is handed to you or to the carrier. After hand-over, Nova Poshta is responsible under its own rules; we will help you file a claim.

11. Changes

We may update these Terms. Orders already placed are governed by the version in force when they were placed.

12. Complaints and disputes

We accept complaints at the contacts in section 1 and reply within 14 days. If we cannot agree, disputes are resolved under Ukrainian law. You may also contact the State Service of Ukraine on Food Safety and Consumer Protection.